Gaming should be a source of fun, not stress. bu999 believes every member can enjoy gaming while staying in control and within their limits. This page has all the protection tools and information you need.
Gaming at bu999 should be more than just chasing wins — it should be an enjoyable experience. Responsible gaming means staying in full control of your budget, your time, and your state of mind.
Bu999 believes every member should be able to play for fun, within their own means. We never want any member to face financial stress or let gaming disrupt their daily life.
That is why bu999 offers the most comprehensive responsible gaming toolkit among online gaming platforms in Bangladesh. From deposit limits to self-exclusion — everything is free and can be activated instantly.
Most people game responsibly. But for some, gaming can become a problem. It's not simply a matter of willpower — it's a mental health issue that can be addressed with the right support.
Bu999 takes this seriously. Our responsible gaming team is available at all times. If you or someone you care about seems to have a problem, reach out to us right away.
All of bu999's responsible gaming tools are free and instantly available
Set your own daily, weekly, or monthly deposit limit. Lowering the limit takes effect instantly, but increasing it requires a 24-hour wait — to prevent decisions made in the heat of the moment.
Decide in advance how long you will play each day. When you reach your limit, bu999 will notify you automatically. This helps protect time for family and work.
Take a break from gaming for a set period (1 day to 6 weeks). Deposits and gameplay will not be available during this time. Your account reactivates automatically once the period ends.
Close your account for 6 months or more for long-term protection. Bonus and promotional messages will also be paused during this time. You will need to contact support to end your self-exclusion.
At set intervals (every 30 minutes to 4 hours), you will receive a notification showing how long you have been playing and your total wins and losses. A helpful reminder to stay grounded in reality.
View your complete gaming history at any time — how much you've deposited, how much you've lost, and how long you've played. Understanding your own patterns is the first step toward responsible gaming.
Answer the following questions honestly. If you answer yes to more than two, it may be time to seek help.
Are you spending more than your gaming budget and feeling regret about it afterward?
Feeling the urge to place bigger bets to win back what you've lost ("chasing losses")?
Have you tried to stop gaming but could not?
Do you find gaming more important than family, work, or your studies?
Are you lying to or hiding things from family or friends about your gaming?
Do you feel anxious, restless, or irritable when you are not gaming?
If you notice any of the signs above, contact bu999 support right away. Activate self-exclusion or a cooling-off period. Acknowledging the problem is the first step toward solving it.
You can safely close your account in just a few minutes.
Contact bu999's 24/7 live chat support and request a self-exclusion.
6 months, 1 year, or permanent — just let us know your preferred duration. Our support team won't ask any questions.
Your account will be closed within minutes of the request. All marketing communications will stop as well.
If you wish to resume playing after the period ends, you'll need to contact support and complete a 7-day cooling-off period.
You can also start with just a deposit limit instead of self-exclusion. You can adjust it yourself from your account settings.
Assess your own gaming behavior
Answers to the most frequently asked questions about responsible gaming
Bu999 strictly prohibits gaming by anyone under 18.
Bu999 verifies age at registration. If a user is identified as a minor, the account is closed immediately.
Join bu999 and access all responsible gaming tools at no cost. Keep the fun within limits.